We’ve always aimed to build inclusive communication platforms for rural and underserved communities at Gram Vaani. But scaling our manual call center model to handle thousands of queries daily was becoming unsustainable. That’s when we partnered with TAS — and the impact was truly transformative.
Their team developed a fully automated, AI-powered voice response system that could understand local languages, translate questions to English, generate answers using LLMs, and convert responses back into native speech — all in real-time. What earlier took our volunteers 10–12 hours was now being handled instantly, with remarkable accuracy.
TAS not only brought strong technical capabilities to the table but also demonstrated deep sensitivity to the needs of our users. Their blend of language processing, AI automation, and secure deployment was exactly what we needed to scale responsibly.
This wasn’t just a tech upgrade — it was a leap forward in making rural knowledge systems more accessible and responsive. We’re grateful to have found a partner that shares our values and executes with excellence.
